Frequently Asked Questions
Q. Can you check stock over the phone?
A. Please do not hesitate to call us Tuesday through Friday at 973-992-3535 or email us anytime at JacquelineEveningwear@yahoo.com to consult with a stylist as to the availability of a particular dress. Inventory does change constantly in our store. A dress that may be in stock one day, may be gone the next. Manufacturers delivery dates are constantly changing. In most cases, the earlier you order your dress, the earlier it will arrive.
Q. What forms of payment do you accept?
A. We accept most major credit cards, including Visa, MasterCard, Discover, and AMEX.
Q. What is your return policy?
A. Please see our Online Sales Policy for details of our policies relating to online purchases. All In-Store Sales are Final. We do not give refunds, make exchanges or give store credit in our store. Cancellation of your event is NOT grounds for cancellation of order or refund.
Q. What if my dress is not available?
A. If your dress is not in stock and we cannot order it either from our warehouse or from the designer, we will notify you within 72 hours. In that case,you may either make another selection or cancel your order completely. Your card will never be charged unless we order your dress.
Q. Why are there pictures on the website of dresses that are not in stock in your store or not available to order in time for my wear date?
A. Our store inventory is constantly changing due to the fast nature of our business especially during Prom and Wedding Season. Wear dates vary greatly for all our customers. A certain dress may not be available by your wear date but will be available by special order or will be coming into stock at a later time. We make a great effort to remove images of discontinued dresses as soon as that information becomes available.
Q. How do I find the correct size?
A. You will have the option to view the size chart for the designer of the dress you are ordering if you click on “size chart” on the product detail page. These size charts come directly from the manufacturers. Each manufacturer cuts their dresses according to those particular size measurements. Please call us at 973-992-3535 or email us at JacquelineEveningwear@yahoo.com if you have any questions regarding size.We will be happy to assist you in making the best choice of size to order. Dresses will fit each person differently depending on her particular figure. If in doubt, we recommend ordering the size that will accommodate your largest measurement . Please be aware that almost all special occasion dresses will need some type of alteration. Alterations will help you to attain the best fit. We do perform alterations in our store for an additional charge.
Q. I am interested in ordering a custom couture dress. Can I order online or do I have to visit the store.
A. If you do not live in proximity to the store and can provide us with all the necessary measurements, it is possible to order a couture dress without visiting our boutique. We will try to work closely with you over the phone or via email to make sure that all your requests regarding size, color and any other style specifications are fulfilled.In most cases, we recommend a visit to our boutique if you are going to order a custom couture dress. Our in house stylists work closely with our clients to insure that they select a style that they not only love, but that shows off and enhances their individual assets. We work closely with our designers to insure the best fit. Special measurements will be taken. Often, modifications can be made to a design if requested by the customer. Modifications can help if you are trying to highlight or camoflage a specific area of the body and can help make the dress uniquely yours. Our expert seamstresses, with decades of experience between them, will insure that your gown fits to perfection.
Q. Why do I have to wait for the assistance of a sales associate when shopping at Jacqueline?
A. At Jacqueline, providing excellent customer service is one of our primary goals. The only way to accomplish this is for our customers to work one on one with a sales associate. Our sales associates have excellent knowledge of our inventory and will go out of their way to help you find your perfect dress. We want to make your visit to Jacqueline pleasant and rewarding. We also must take care of our dresses, by keeping them covered and protected so that we can sell them. Our dresses are not "Samples." We sell our stock dresses daily. They can be damaged if handled improperly and rendered unsaleable.
Q. Do you perform alterations in your store?
A. Alterations are performed in our store for an additional charge. Our expert seamstresses work by appointment. Please call or email us for an appointment. The price of the alteration is based on the amount of work that needs to be done. Alterations must be paid for in full at the first fitting appointment.
Q. Is it necessary to make an appointment?
A. Appointments are recommended for Women's Eveningwear, and necessary for Women's Eveningwear on Saturday and Sunday, which are our busiest days. Women's appointments run approximately one hour. We try to accomodate walk ins but there may be a wait. We do not make appointments for Prom/Party dresses. We work on a first come, first served basis. We assign each prom girl her own Stylist for approximately 45 minutes.
Q. Is the store located near any well known landmarks which can make it easier to find.
A. Please check our directions page for exact location and directions. Jacqueline is just a couple of miles down the road (JFK Parkway becomes South Livingston Avenue) from the Short Hills Mall. Routes 24 and 280 and just minutes away. Our customers come by car from as far away as Pennsylvania and Upstate New York. Many travel by air from Florida and points farther away to make the trip to Jacqueline.
